Touch ‘n Go says NFC-enabled card is once again available for purchase via e-wallet, expect delays due to heavy traffic

Users of the Touch ‘n Go eWallet app report receiving a notification today (May 26) that the company’s NFC-enhanced cards, which were previously sold out, are now available for purchase through the app until while stocks last.

The app also flags heavy traffic which can cause delays in processing the purchase request. Customers who encounter the message will be prompted to try again later.

READ ALSO : Enhanced Touch ‘n Go card with NFC now available, priced at RM10

Ordering the card through the app will cost customers RM15 including shipping. After placing an order and confirming the purchase, users can check their order status through the app.

According to a support page, it can take up to four business days for the card to arrive from the date of purchase. He also said that the shipment is currently limited to Peninsular Malaysia.

Heavy traffic may cause delays in purchasing cards on the TNG ewallet app. — ANGELIN YEOH/The star

First announced last month, the new card features Near Field Communication (NFC) technology that allows users to top up value directly from their Touch ‘n Go e-wallet. functionality was not available in the previous generation of TNG cards, which could only be recharged at physical touchpoints.

As noted in an FAQ, users can place their upgraded Touch ‘n Go card on the back of their smartphone to charge. Users can also check their card balance through the app.

It was later listed as unavailable for purchase on the e-wallet and customers also claimed the card was sold out at physical outlets.

READ ALSO : Scalpers offering Touch ‘n Go upgraded cards on demand for up to RM90

Touch ‘n Go in a statement said it expected demand to exceed supply due to the global chip shortage.

The company has also urged customers to purchase the NFC-enabled cards from official channels after reports emerged of retailers offering the cards for up to RM90 on e-commerce sites.

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