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Facebook has unveiled a slew of new features and improvements in recent times. Meta has started testing a new feature long requested by English speaking users around the world, including artists whose access to their accounts has been blocked.
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STRONG POINTS
- Meta is testing live chat support for users blocked on their accounts.
- Any user whose access to their account is blocked will soon be able to resolve issues through a live chat feature.
- It adds more controls to help people manage the conversation around their content.
Facebook is testing a new feature for users who cannot access their account or have been blocked from doing so for some reason. The new feature is a live chat support system for English speaking users of the social media platform in the United States.
It will be a useful feature for people who don’t know how to get their accounts back. Facebook has also started testing the feature with creators who don’t have an assigned relationship manager.
According to a statement from Meta, “On the Facebook app, we have also started testing live chat support for some English speaking users around the world, including creators whose access to their accounts has been blocked. This first test is aimed at those who cannot access their accounts due to abnormal activity or whose accounts have been deactivated following a violation of community standards.
Support agents can help you in the field or online. A dedicated support website allows users to converse with support staff in real time. The test is still small, but more people will be notified
on Facebook or Instagram if they are invited to join.
After you lose access to your accounts or after being blocked from accessing your accounts, Facebook will show a pop-up asking people to speak with them. If a user is having difficulty, the message advises them to contact a customer service representative. When you select “Chat with us”, a new chat window will appear and you will be connected to a customer service representative who will help you regain access to your account.
Facebook has also added new comment moderation tools that allow users to filter out abusive comments on their posts. They can now filter comments based on specific terms and automatically hide links or images. There is also a dedicated area where you can see all the hidden comments, which are marked with the word “hidden”.
In related news, Facebook Protect is launched in India. This is a security program for Facebook users who may be targets of bad actors and other threats. It is designed to protect these users from cyber attacks.
As part of the security program, critical Facebook users will be prompted to turn on the Facebook Protect option and enable two-factor authentication, which creates another layer of security over regular passwords.
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