Citibank services will be down for 9 hours from today. Check details

Citibank’s Internet banking and other services will be down for its customers on the intervening night of Saturday and Sunday. The outage will continue for nine hours, according to an email communication from the bank to its customers.

Citibank has a significant setup of credit card business in India. It was among the early entrants to the credit card business in the country and has more than two million customers.

According to the letter sent by Citibank, its services will be affected from 9:30 p.m. on October 16 to 6:30 a.m. on October 17. These services are:

• RTGS transactions between 2:30 am and 6:30 am on October 17th

• Citibank online and Citibank mobile services between 01:00 and 02:00 on October 17th

• The IVR self-service will be down between 9:30 am on October 16 and 12:30 am on October 17

• Samsung Pay credit card and wallet functions will be discontinued from 9:30 p.m. on October 16 to 1:30 a.m. on October 17

The email communication further stated that a dispute over any credit card transaction can be raised by accessing the link sent as part of the system generated transaction SMS during the downtime.

According to the Citibank website, it opened its first office in India in 1902 and is a significant foreign investor. In 1993, it became the first bank to offer 24-hour telephone banking, the website added.

Citibank also launched the next generation of contactless credit card payments based on Near Field Communications (NFC) technology with Citi tap and pay in 2009, which, according to its website, was the first such initiative in India. .

Bloomberg announced in April this year that Citigroup Inc. plans to pull out of retail banking in 13 markets in Asia (including India) and the Europe, Middle East and Africa region.

The bank will instead operate its consumer banking franchise in both regions from four wealth hubs in Singapore, Hong Kong, the United Arab Emirates and London.