Apple Card users can now appeal disputes that may not have been resolved properly

Apple has finally responded to complaints from Apple Card users. The tech giant emailed clients saying it had become aware of instances where disputes initiated by clients themselves had not been properly resolved by Goldman Sachs.

Apple Card User Disputes

Goldman Sachs is the backing bank for Apple Card. This means that if there are finance-related issues, Goldman Sachs is the one to investigate and resolve them, including adjusting credit limits, rolling out approvals, applying interest rates and resolving disputes. .

Customers can initiate a dispute through the Apple Wallet app on their iPhone after purchasing an item from a merchant, according to 9to5Mac.

Goldman Sachs will act as the middleman between the customer and the merchant, and the company will work with both to resolve the issue and credit the Apple Card balance.

Read also : “Apple Pay Later” in development to provide credit card-like features such as monthly installments through Sachs

However, Apple Card users have shared on Reddit that Goldman Sachs is not properly resolving many customer-initiated disputes.

One user said he had never come across a card where disputes were so difficult, while other customers said their disputes took months to resolve.

The tech giant addressed the issue in an email sent to Apple Card customers. Apple said it has identified that some customer-initiated disputes have not been properly resolved. However, the company did not provide further details about the issue.

Apple urges Apple Card users to ask Goldman Sachs to reassess past disputes and encourages them to contact an Apple specialist.

Apple Card users have until March 9 to appeal and have disputes reassessed. This process can be done through the Apple Wallet app on your iPhone.

This does not guarantee that the outcome of the dispute will change, but it will give you another chance to argue your case.

Contactless Payments on iPhone

The dispute reassessment announcement came weeks after Apple revealed it would be bringing Tap to Pay to the iPhone.

The new feature will allow millions of merchants across the United States to use their iPhones to accept Apple Pay, digital wallets, and contactless credit and debit cards with a simple tap of their iPhone. No additional hardware is needed to enable the feature.

According to MacRumors, Tap to Pay on iPhone will be available for payment platforms and app developers to offer a payment option to their customers.

The first payment platform to offer the functionality on iPhone to its customers would be Stripe. Other payment platforms and apps are expected to follow later this year.

When Tap to Pay on iPhone becomes available, merchants will be able to unlock contactless payment acceptance through a compatible iOS app on an iPhone XS.

The merchant will prompt the customer to hold their Apple Watch or iPhone to pay with Apple Pay, digital wallet, or contactless credit or debit card near the merchant’s iPhone. Payment will be made via NFC technology.

Plus, no additional hardware is required to accept contactless payments via Tap to Pay on iPhone, so merchants can accept payments wherever they do business.

Related Article: iPhones Will Soon Be Able To Process Credit Card Payments With A Simple Tap As Apple Acquires Mobeewave For $100 Million

This article belongs to Tech Times

Written by Sophie Webster

ⓒ 2021 All rights reserved. Do not reproduce without permission.

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